FAQs

How much does it cost?

Prepaid cell phone insurance plans begin at $4/month. Prepaid iPad insurance alternatives begin at $5/month. View our pricing page here: http://www.toughcell.com/pricing/

Do deductibles apply?

Yes. View our pricing page here: http://www.toughcell.com/pricing/

How do I file a claim?

Call 1-866-724-5024 and have your wireless number and IMEI available. iPhone claims require a receipt to validate your purchase date.

Can I track the status of my claim?

Yes, visit this website: http://trackaclaim.com/

How do I cancel my plan?

Visit http://www.toughcell.com/contact-us/

What’s covered?

Loss, Theft, Cracked Screens, Accidental Damage, Water Damage. Note that the iPhone warranty does not cover loss/theft.

What’s not covered?

Claims in the first 30 days of policy; intentional damage; out of warranty failure; for full list of exclusions read our terms & conditions

Are the replacement phones refurbished?

Depending on availability of your device, some may be new and some may be refurbished.

Do you replace the phone with the exact same model?

Typically yes, but occasionally when your device is no longer being  manufactured you would receive a device of like kind and quality.

What’s my coverage limit?

Your coverage limit is $1,000 per claim.

How many claims can I make?

You can make 2 claims in a 12 month period, or 3 claims over a 24 month period.

What’s your cancellation policy?

Cancel one and two year plans within the first 15 days for a full refund. Cancel monthly plans at any time to cancel the following month.

What is the waiting period?

There is a 30 day waiting period before claims can be made.

Do I need to start another waiting period if I purchase a new phone?

Nope. Just send your updated device details to support(at symbol)toughcell.com.

Can I renew my policy at the end my term?

Yes.

What devices does ToughCell cover?

We cover all smartphones and tablets.

How many days do I have to sign up for ToughCell after purchasing my phone?

90 days for smartphones, 60 days for iPhones and 30 days for iPads.